Quality Surveys, in the form of field visits and on-site assessments by surveyors working covertly, provide essential feedback on staff performance at the customer-interface level. The impartial and confidential feedback of an AREA Quality Survey, delivered in a timely manner, is management’s “finger on the pulse” of staff performance. This permits fast remedial action to be taken where necessary to maintain company service standards to customers, both regular and new.
AREA’s experienced survey team has helped design Quality Surveys for petrol service station companies and convenience store companies, all with extensive branch networks throughout the country. Surveys are custom-designed in conjunction with each client, with typical assessment items including: |
